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| Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities | 
 enlarge | Author: Susan Benjamin
Publisher: McGraw-Hill
Category: Book
List Price: $9.95
Buy New: $5.11
You Save: $4.84 (49%)
Buy New/Used from $5.11
Avg. Customer Rating:  (3 reviews)
Sales Rank: 48328
Languages: English (Original Language), English (Unknown), English (Published)
Media: Paperback
Edition: 1
Number Of Items: 1
Pages: 224
Shipping Weight (lbs): 0.5
Dimensions (in): 7.9 x 5 x 0.6
ISBN: 0071493042
Dewey Decimal Number: 158.26
EAN: 9780071493048
ASIN: 0071493042
Publication Date: August 16, 2007
Availability: Usually ships in 1-2 business days
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| Editorial Reviews:
Product Description
Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!
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| Customer Reviews:
 Great book!- Nice gift for someone in a management position December 30, 2008
This is a great book for anyone. It is especially great for leaders or managers. It is also wonderful for those who work in an office environment.
Great product and service July 5, 2008
1 out of 8 found this review helpful
This is an excellent book for the management or human resources professional who has to deal with problematic personalities on a regular basis. It is highly recommended!!
 Perfect phrases...for making everyone mad at you October 18, 2007
37 out of 41 found this review helpful
I picked up this book because I thought it might be nice to have a list of ready-made phrases ready to use for difficult people at work. What a mistake! The suggested phrases in this book go against almost everything else I've ever read about effective communications and reads more like a "what to do to "CYA" at work." I find that most of the phrases suggested would, if spoken out loud to an actual person, probably make you no friends and indeed spark quite a few enemies.
The suggested language is often accusatory ("Because you yelled at the group..." and to say to a boss with unproductive comments "Comments like that are unproductive and do nothing but create bad feelings" - seriously, say that out loud and try to make it NOT sound snotty) and I can't imagine using any of these phrases ever in an attempt to communicate positively and effectively with my employees, my boss, my coworkers, my friends, my family, etc.
This book is far from perfect and contains probably the worst suggestions for dealing with difficult people. While the suggested phrases are straightforward, they lack the finesse often necessary to elicit the best response from someone.
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